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Need Help?
Our customer service hours are Monday to Friday, from 9AM to 6PM.
If you contact us outside of these hours, please send us an email and we will respond to your email within 20 - 36 hours on weekdays.
SHIPPING
Q: When will my order ship?
Your order will ship within 3-4 business days of purchase. You will receive a shipping confirmation email with tracking information once your order has shipped.
For Pre-order products, it will be shipped out when all products are stocked in our warehouse.
Q: Which carrier do you use?
Right now, we use FedEx and UPS only. More shipping options will be available soon.
Q: What are your return policies?
We offer a 30-day return policy on all items. Please check more in our Return Policy on the bottom of the page.
PAYMENT
Q: What are your payment methods?
We offer Paypal, VISA, MASTER, JCB, Amex, UnionPay, Wechat, GrabPay, LINE PAY, Aplipay Plus, eContext etc. More payment methods will be available soon.
Q: Do you offer international shipping?
Yes, we offer international shipping to over 200 countries. Shipping rates vary depending on the destination country.
Q: Do you offer wholesale?
Yes, we offer whole sale as well. If you order minimum 5 or more quantities, it will automatically offers you wholesale price.
CUSTOMER SERVICE
Q: How can I contact customer service?
You can contact customer service by email at smilekpopcs@smilekpop.com
Q: What are your hours of operation?
Our customer service department is open Monday-Friday from 9am-5pm KST.
Q: The product looking for is not listed
You may contact smilekpopcs@smilekpop.com.
We will check our stock.
Q: Are the products authentic?
Yes, they are 100% authentic and genuine.
We PROMISE to our customers that we do not sell any fake, unofficial product.
Q: Any other SNS other than X(Twitter)?
Unfortunately, Our agent is only familiar with Twitter,
Thank you for your support, we will get use to other SNS(Instagram, Facebook etc.)
Q: Can I choose the version?
Yes, you may leave the comment or you can contact us with the order number with the version you prefer. However, we will check our stock, if available, we will ship the version you prefer :)
Q: Do you offer dropshipping?
Yes, We offer dropshipping for customers. Please contact us through email for more detail. (smilekpopcs@smilekpop.com)